Privacy Policy
At torvaliqenso, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information in accordance with Australian privacy laws.
Information We Collect
We collect various types of information to provide and improve our financial services. This includes personal details you provide when creating accounts, transaction data, and information gathered through your use of our platform.
Personal Information
- Full name, date of birth, and contact details
- Government-issued identification numbers (TFN, ABN where applicable)
- Financial information including bank account details
- Employment and income information
- Investment preferences and risk tolerance assessments
Technical Information
- IP addresses and device identifiers
- Browser type and operating system
- Usage patterns and session data
- Cookies and tracking technologies data
We only collect information that's necessary for providing our services or required by Australian financial regulations. You can control much of this data collection through your account settings.
How We Use Your Information
Your information helps us deliver personalized financial services while meeting our regulatory obligations. We've organized our data usage into clear categories below.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Personal details, contact information | Contract performance |
| Regulatory Compliance | Identity verification, transaction records | Legal obligation |
| Service Improvement | Usage data, feedback | Legitimate interest |
| Communication | Contact details, preferences | Consent or legitimate interest |
Data Security & Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our security framework includes both technical and administrative controls.
Technical Security Measures
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication requirements
- Regular security audits and penetration testing
- Secure cloud infrastructure with Australian data centers
- Automated threat detection and monitoring systems
Administrative Controls
- Staff background checks and ongoing security training
- Access controls limiting data access to authorized personnel only
- Regular review and update of security policies
- Incident response procedures for potential breaches
Despite our robust security measures, no system is completely immune to threats. We continuously update our defenses and will notify you promptly if any security incident affects your personal information.
Your Rights & Choices
Under Australian privacy law, you have significant control over your personal information. We've made it easy to exercise these rights through your account dashboard or by contacting our privacy team directly.
Access & Correction Rights
You can view, download, or request corrections to your personal information at any time. Most data is accessible through your account settings, but we can provide comprehensive reports upon request.
Data Portability & Deletion
You may request your data in a portable format or ask us to delete certain information. However, we must retain some records to comply with Australian financial regulations, particularly those related to transactions and identity verification.
Marketing Communications
- Unsubscribe from marketing emails using the link in each message
- Adjust communication preferences in your account settings
- Opt out of SMS notifications by replying "STOP"
- Contact us to remove your details from all marketing lists
To exercise any of these rights, simply contact our privacy officer using the details provided below. We typically respond to privacy requests within 30 days.
Data Retention & International Transfers
We retain your information only as long as necessary to provide our services or meet legal requirements. Our retention periods vary depending on the type of information and applicable regulations.
Retention Periods
- Account information: Retained while your account is active plus 7 years
- Transaction records: 7 years from completion (regulatory requirement)
- Identity verification documents: 7 years from account closure
- Marketing data: Until you unsubscribe or request deletion
- Usage analytics: Aggregated and anonymized after 2 years
International Data Transfers
While we primarily store data in Australia, some information may be processed overseas by trusted service providers. These transfers occur only with appropriate safeguards, including contractual protections and adequacy assessments.
Countries we may transfer data to include the United States (for cloud services), Singapore (for payment processing), and the United Kingdom (for regulatory reporting). All transfers comply with Australian privacy principles.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website performance, and provide personalized content. You have control over these technologies through your browser settings.
Essential Cookies
These cookies are necessary for our website to function properly. They enable features like secure login, session management, and fraud prevention. You cannot opt out of essential cookies while using our services.
Analytics & Performance Cookies
We use these to understand how visitors interact with our website, identify popular content, and improve user experience. This data is aggregated and doesn't identify individual users.
Preference & Marketing Cookies
These cookies remember your preferences and may be used to show relevant content. You can disable these through our cookie preferences center or your browser settings without affecting core functionality.
We regularly review our cookie usage and provide clear information about each type. Our cookie policy, available in your account settings, offers detailed information about specific cookies we use.
Third-Party Services & Sharing
We work with carefully selected partners to deliver our services effectively. Any information sharing occurs under strict contractual agreements that protect your privacy and comply with Australian law.
Service Providers
- Payment processors for transaction handling
- Identity verification services for compliance
- Cloud storage providers for secure data management
- Customer support platforms for service delivery
- Analytics providers for website optimization
Regulatory Bodies
We may share information with ASIC, AUSTRAC, and other regulatory bodies as required by Australian financial laws. This includes transaction reporting, compliance monitoring, and responding to official requests.
We may also disclose information to prevent fraud, protect our legal rights, or respond to valid legal processes. You'll be notified of such disclosures unless prohibited by law.
Updates & Changes
We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through multiple channels to ensure you stay informed.
How We Notify You
- Email notifications for material changes
- Account dashboard alerts for policy updates
- Website banners highlighting key changes
- Direct communication for significant modifications
Minor updates, such as clarifications or formatting changes, may not trigger notifications but will be reflected in the "last updated" date below. We encourage you to review this policy periodically.
Your Continued Use
By continuing to use our services after policy updates, you acknowledge and agree to the revised terms. If you disagree with changes, you may close your account, though some information retention may be required by law.
Privacy Questions & Contact Information
Our privacy team is here to help with any questions or concerns about your personal information.
Privacy Officer: Sarah Chen
Email: privacy@torvaliqenso.com
Phone: +61 468 522 840
Address: 67/69 Little Malop St, Geelong VIC 3220, Australia
For complaints about our privacy practices, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Last Updated: March 15, 2025
This privacy policy is effective as of the date above and supersedes all previous versions.